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Återbetalnings- och returpolicy - Rafat Komas Salong

Återbetalnings- och returpolicy

Return Policy

Last Updated: 2023-10-15

At Rafat Komas Salong, we want you to be completely satisfied with your purchases. If you are not entirely happy with your product, we offer a straightforward return policy to ensure your peace of mind.

General Return Guidelines

  1. Eligibility: You have the right to return products within a maximum of 14 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it.
  2. Refund: Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a reasonable amount of time for the refund to be processed.
  3. Return Shipping: You are responsible for covering the return shipping costs, except in the case of a faulty or damaged product.

Course Returns

If you have purchased a course that is scheduled to start within 14 days of your purchase, we understand that circumstances may change. In this scenario, we offer the following specific return policy:

  1. Eligibility: You have the right to request a return for a course purchase, provided that the course has not yet commenced. You must initiate the return request at least 5 working days before the course’s scheduled starting date.
  2. Refund: Upon approval of the course return, we will refund the course fee to your original method of payment.
  3. Course Cancellation: If you need to cancel a physical course enrollment, please contact our customer support team as soon as possible. Once the course has begun, we may not be able to process a refund.

How to Request a Return

To request a return for a product or course, please follow these steps:

  1. Contact Us: Send an email to support@rafatkomas.se or call our customer support at [phone number] to initiate your return request.
  2. Provide Details: In your return request, please provide your order number, the product/course details, and the reason for the return.
  3. Return Authorization: After reviewing your request, we will provide you with return instructions and, if eligible, a return authorization.
  4. Return Shipment: Pack the item securely, and ship it to the address we provide in the return authorization. Ensure that the item is in its original packaging and includes all relevant documentation.
  5. Refund Processing: We will process your refund upon receiving and inspecting the returned item.

Please note that returns that do not meet the specified criteria may not be accepted.

If you have any questions or need assistance with a return, please don’t hesitate to contact our customer support team.

Rafat Komas Salong

Organisationsnummer: 559271-9370.

Ekelundsgatan 9, 411 18 Göteborg, Sweden

support@rafatkomas.se

Rafat: 0730926403

Angela: 0722504868

Needs help?

Contact us at support@rafatkomas.se for questions related to refunds and returns.

Disclaimer

This policy page has been generated with the assistance of AI technology (ChatGPT). It provides general information and should not be a substitute for professional advice. Consult legal experts to ensure it meets your specific needs and complies with relevant laws.

Last Updated: 2023-10-16